Refund policy

RETURNS & REFUNDS POLICY

Last Updated - 19th June 2026

RETURNS

We offer a voluntary 30-day returns policy in addition to any statutory rights you may have under applicable consumer protection laws.

If 30 days have passed since you received your purchase, we will unfortunately be unable to offer a refund or exchange.

To be eligible for a return, your item must be returned in a resalable condition and, where possible, in its original packaging.

If for any reason you receive an incorrect, damaged or faulty item, please contact us as soon as possible at contactus@sewprocrafts.co.uk and we will work to resolve the issue promptly.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they are faulty, damaged or not as described:

• Cut-to-length orders
• Patterns (due to copyright laws)
• Gift cards

EU & UK CONSUMER CANCELLATION RIGHTS

If you are a consumer in the United Kingdom or European Union, you may have a legal right to cancel your order within 14 days of receiving your goods and receive a refund, subject to applicable consumer protection laws.

The cancellation period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), receive the goods.

To exercise your right to cancel or withdraw, you may:

• Use the withdrawal function available on our website (where applicable); or
• Contact us by email at contactus@sewprocrafts.co.uk with a clear statement that you wish to cancel your order.

Once we receive your cancellation or withdrawal request, we will provide confirmation of receipt without undue delay.

You must send the goods back to us without undue delay and no later than 14 days after notifying us of your decision to cancel or withdraw.

You may inspect the goods as you would in a physical shop. However, where goods are handled beyond what is necessary to establish their nature, characteristics and functionality, we reserve the right to make a deduction from any refund to reflect any reduction in value, where permitted by law.

The right to cancel does not apply to exempt items under applicable consumer legislation, including cut-to-length and other bespoke or personalised products, unless they are faulty or not as described.

RESTOCKING FEES

We do not charge a restocking fee for:

• Returns made under a customer's statutory cancellation or withdrawal rights within the applicable 14-day cooling-off period;
• Faulty, damaged, incorrect or misdescribed goods.

For returns made under our voluntary 30-day returns policy after the statutory cooling-off period has expired:

• Unopened items may be subject to a £2.00 restocking and processing fee per return.
• Opened items, items returned without original packaging, or items that require additional processing before resale may be subject to a restocking fee of up to 15% of the item's value.

Any applicable restocking fee will be deducted from the refund amount and will be communicated to you before the refund is processed.

RETURNS THAT DO NOT MEET OUR POLICY

If a used, opened, damaged or non-returnable item is returned contrary to this policy, we may refuse the return and arrange for the item to be sent back to you.

Where an item must be returned to you, an administration charge of £3.50 may apply to cover return shipping. The item will not be returned until this charge has been paid.

RETURN INSTRUCTIONS

To complete your return, please send your items to the address below along with a note of your order number, name and reason for return (a copy of your invoice is also acceptable).

Returns Address:

SewProCrafts Ltd
Unit I, Sycamore Farm
Somersham Road
Bramford
Suffolk
IP8 4NN
United Kingdom

Please do not send your purchase back to the manufacturer.

Please note that we cannot be held responsible for returned items that are lost in transit and we recommend using a tracked or signed-for service.

We also cannot be held responsible for items returned damaged or with missing parts due to the return carrier. In such circumstances, the customer may need to pursue a claim directly with the delivery company used.

REFUNDS

Once your return is received and inspected, we will send you an email to confirm receipt of your returned item.

We will also notify you whether your refund has been approved or rejected. Refunds will only be rejected where this policy has not been followed.

Approved refunds will be processed to your original method of payment within 5 working days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

For returns made under statutory cancellation or withdrawal rights, we will reimburse all payments received for the goods and, where required by law, the cost of standard delivery originally paid.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

For voluntary returns outside statutory rights, original shipping charges are non-refundable unless we are at fault.

LATE OR MISSING REFUNDS

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank, as there is often a delay before refunds appear on statements.

If you have completed all of the above and still have not received your refund, please contact us at contactus@sewprocrafts.co.uk.

SALE ITEMS

Refunds will always be issued based on the amount actually paid for the item at the time of purchase.

EXCHANGES

We only replace items if they are defective, damaged or supplied in error.

If you require an exchange, please email contactus@sewprocrafts.co.uk before returning any items.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item has been received and processed, a gift certificate or gift credit will be issued to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.

RETURN SHIPPING

To return your product, you should mail your product to:

SewProCrafts Ltd
Unit I, Sycamore Farm
Somersham Road
Bramford
Suffolk
IP8 4NN
United Kingdom

Unless the goods are faulty, damaged, incorrect or otherwise not as described, you will be responsible for paying the cost of returning your item.

Shipping costs are non-refundable except where required by law or where the return results from our error.

Where goods are faulty or supplied incorrectly, we will provide a prepaid return label or reimburse reasonable return postage costs.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.